State Farm® Insurance Agent Lance Cook

"Emily has been a GREAT help and advocate navigating through my current claim. She took the time to get answers for me and listen to my frustrations. I definitely appreciate her!"

"I recently worked with Stephanie, an insurance agent, and I can’t say enough about her exceptional service. From the start, she was incredibly knowledgeable, walking me through various policy options with clarity and patience. Stephanie took the time to understand my specific needs, ensuring I got coverage that was both comprehensive and affordable. Her responsiveness was impressive—every question I had was answered promptly, and she followed up diligently to make sure everything was in place. What stood out most was her genuine care; she made the process feel personal, not transactional. I highly recommend Stephanie to anyone seeking a reliable, professional, and approachable insurance agent."

"Awesome customer service every time!! My husband and I started using this agency while living in Hickory, NC. When we moved to Clemmons, NC we continued to work with Lance and his wonderful staff because we knew that their customer service was unmatched. Emily is always very professional, courteous and quickly responds to all of our insurance needs. Thanks so much to you all for your hard work and always going above and beyond to satisfy your customers!"

"Lance is a great agent. He revealed State Farm which he represents wasn't the best choice for us for a certain insurance. That's integrity."

"I am new to North Carolina and I just had the most amazing experience with my State Farm Rep Shawna!!! things could not have been easier for my new home insurance and switching my car insurance!! They did all the work and all I had to do was make the decisions. Thank you so much for all of your help. You are definitely the best."

"We’ve been doing business with Lance Cook State Farm since he’s been in Hickory. Shawna has always been our go to person in his office. She’s very knowledgeable about the business and goes out of her way to help in anyway way possible. The other employees are just as capable as Shawna in handling our needs."

"Highly recommend this agency! Briana helped me with our new home HO insurance and she was amazing. Was able to explain all my coverages and discounts. If you need new homeowners insurance or want to save money on your current policy call her. Thank you Briana!"

"I started my insurance journey with State Farm thanks to Briana Despian. She was great and definitely a huge help with finding me the best policy for my coverage. Thank you Briana"

"Very nice agency, professional services. Most representatives are very good. Emily Hills is my favorite representative since great customer service, prompt delivery and friendly!"

"Working with Shawna Cronan the office manager for State Farm Lance Cook agency. She is an Encyclopedia of insurance knowledge and experience. She loves her job and you can tell. She handles all the details for you. Lance is so lucky to have this lady on his staff. Shawna thank you so much."

"Emily at State Farm is SO incredibly knowledgeable, helpful and kind. She goes out of her way to get quotes for you. She takes the time to go over different options with you as well. She ALWAYS gives her full attention to what I’m asking and my needs. She is both honest and sweet. She NEVER tries to sell you something you don’t need. Lance Cook is lucky to have her as an employee and I, the consumer, am lucky to have her on my side!"

"Shawna is awesome, quick to respond and definitely a people person. Thank you for all your help!"

"I've had great experiences with State Farm and their team but one in particular stands out above the rest and her name is Emily! I can't say enough about her knowledge and her thoughtfulness! She goes above and beyond normal expectations!! She is definitely an asset to the company! Thank you Emily!!!"

"I highly recommend the offices of Lance Cook, State Farm Agent, and Mrs. Shawna Cronan. They are very knowledgeable, very courteous and their desire is to treat everyone with respect and fairly. They are always there for you whenever you might need and will do everything they can to help you."

"I had a wonderful experience speaking with Shawna due to her giving me a price breakdown of renter’s insurance coverage via email so that I could look and compare. She was also very pleasant, patient, and prompt in response. Thank you all so much!"

"Shawna was very knowledgeable and very prompt in helping me with our business policy questions and provided a quote showing options for increasing our limits to various levels."

"Shawna and staff at Lance Cook State Farm has ALWAYS made themselves available to me for any and all questions/needs we have had over the years. As our life situations have evolved, I have been able to count on them to answer questions about our coverage and, in addition, to inquires about other insurance needs quickly and professionally."

"Shawna was awesome today! Thank you for supporting our insurance needs!"

"TOP OF THE LINE SERVICE"

"Working with those in Lance Cook's office is always a pleasure. They are prompt and helpful no matter my question or need. I love that I can email the office and within a very short time, have a response to my question or request. They don't require me to call or come into the office to take care of things that can be completed via email. It is very convenient for my busy schedule."

"I always have the pleasure of working with Emily as my insurance agent, and she is truly patient and amazing. I couldn't have pictured anyone better to help me through the process. Emily is also incredibly hardworking, and I always ask for her whenever I need assistance. Highly recommend!"

"Emily has been an absolute pleasure to work with! Every request and question gets taken care of effectively and quickly."

"Awesome service! they are always quick to answer and help you with any question you may have. Stepanie is always on top of things and truly appreciate her help and care with our buisness."

"“ Emily was amazing! She was very helpful and made sure I was taking care of as a customer."

"I recently had the pleasure of interacting with Stephanie Kates, of customer service, and I couldn't be more impressed with the level of support I received. From the moment I reached out, the she was friendly, professional, and genuinely helpful. Wish we we had this type of service every time."